1. Where we deliver. We deliver to all emirates of the UAE. We do not currently ship outside the UAE.
2. Delivery partner. Orders are delivered by SMSA Express.
3. Processing time. We prepare orders within 1 working day of confirmation. Orders placed on Fridays, Saturdays or public holidays are processed on the next working day.
4. Delivery time and fees.
| Area | Delivery time | Fee |
|---|---|---|
| UAE (standard) | 2–4 working days | AED 20 |
Delivery is free for orders of AED 300 or more.
5. Cash on delivery. Offered only where it appears as an option at checkout. Please keep the exact amount ready for the courier.
6. Tracking. When your order ships we send you a tracking link by email and WhatsApp. You can also check the status any time on the Track Order page with your order number.
7. Delivery attempts. The courier will call you on the mobile number given at checkout. If we cannot reach you after two attempts, the parcel returns to us. We will contact you to rearrange delivery, and we may charge the delivery fee again.
8. Check your parcel. Please check the packaging on arrival. If it is damaged or opened, tell the courier and contact us at once at info@spacesports.ae with your order number and photos.
9. Delays. Delivery times are estimates. Weather, public holidays and sales periods can cause delays. We will keep you updated.